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VAC: Files Not Crossing Between Amazing Charts and Updox

Internal support guide

Use this guide when a client reports that documents aren't transferring between Amazing Charts and Updox. Restarting the Updox Central and Amazing Charts services on the client's VAC session resolves most cases.

Requires: L2-level access to open Services on the client's VAC session.

Steps

  1. Log into VAC.
  2. Start the client session. Find the correct practice ID, expand it, right-click, and select Start Client Session.
  3. Open Services as L2.
  4. Restart Updox Central. In the Services list, locate Updox Central, right-click it, and select Restart. If Restart is greyed out, click Start instead.
  5. Restart the Amazing Charts services. Select all five of the following, right-click, and choose Restart: Amazing Charts Admin, Amazing Charts API Helper, Amazing Charts Auth Service, Amazing Charts Service, and Amazing Reminders.
  6. Confirm the fix. Ask the client to test the connection by sending a document from Amazing Charts to Updox, and from Updox to Amazing Charts.

Still not resolved? Escalate to a higher-tier technician.