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General documentation on what to check if you cannot EPCS

Before you begin

Applies to Providers who send controlled substance prescriptions electronically from Amazing Charts
Time needed About 5 minutes, plus up to 24 hours for a renewal to process
What you need Your 4-digit EPCS PIN. If you need to renew, a credit card and a billing email address.
Cost to renew $250 per provider, per year

Part 1: Check your EPCS PIN

1

Open User Preferences

On the main Amazing Charts screen, go to the menu bar at the top and click Edit > My Preferences > User Preferences. You can also press Ctrl+U to open it directly.

Amazing Charts Edit menu open to My Preferences with User Preferences highlighted
2

Confirm your EPCS PIN is entered

On the left side of the window, click Prescriptions. At the top, in the EPCS section, look at the EPCS PIN (4-digits) field.

If the field is empty, type your 4-digit PIN and click Save Changes in the lower right corner. Then try sending the prescription again.

User Preferences window with the Prescriptions tab, EPCS PIN field and Save Changes button highlighted
Also check: the box next to Enable ePrescribing of controlled substances should be checked.

Part 2: Check your EPCS subscription

If your PIN is already there, the next thing to check is whether your annual EPCS subscription has expired.

3

Click EPCS Setup

Stay on the Prescriptions tab of User Preferences and click the EPCS Setup button at the top. This opens the Electronic Prescribing EPCS Setup page.

EPCS section of User Preferences with the EPCS Setup button highlighted
4

Open EPCS Subscription

Under Subscription Services, click EPCS Subscription.

Subscription Services box with the EPCS Subscription link highlighted
5

Check your End Date

Find your name in the list and look at the End Date column. If that date is in the future, your subscription is active.

If the date has passed, you’ll need to renew. Check the box next to your name, then click Pay Now. The annual fee is $250 per provider.

EPCS Subscriptions list showing the selection checkboxes, End Date column and Pay Now button
Don’t see your name? Check the Show Inactive Users box above the list.
6

Choose a payment option and pay

Pick one of the two payment options:

  • Subscribe with automatic renewal. Your card is saved and charged each year.
  • Make one-time payment. Your card is not saved, so you’ll renew manually next year.

Fill in the two required fields, Billing Email Address and Card number, then click Pay.

EPCS Subscription Payment window with the Billing Email Address field, Card number field and Pay button highlighted
Renewing early? If you set up automatic renewal before your current subscription ends, your card won’t be charged until the current End Date.

After you pay

Payments take up to 24 hours to process. You won’t be able to send EPCS prescriptions until it goes through.

If you can’t wait, email our eRx vendor, Ensora Rx, at erx.support@ensorahealth.com and ask them to push the payment through manually. They’ll email you back once it's approved.

Need more help?

Still having trouble?

Our support team can help.