Completing New Providers Identity Proofing for E-RX

Note: this only needs to be done if the user is a provider level and is new to AC after upgrading to v12

Log into Amazing Charts as the new provider. Ensure that the new users NPI, State, and License are inputted in View>Admin Options>User Accounts and Security>Edit Users and that the license number matches exactly what the NPI registry has, see step 4 for link. You will get an error if this info does not match.


Click on E-Prescribing at the top of the main screen.

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Click on Identity Proofing.

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Fill in the provider’s name, home address, and contact info. This info MUST match exactly what the NPI registry has on their website for the provider involved or you will get an error and be unable to proceed. You can look up this info at: https://npiregistry.cms.hhs.gov/ (Note: If you need to update the NPI registry please use this email address customerservice@npienumerator.com. This email MUST come from the provider.)

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Click Save and then a pop up will come up either with an error or indicating that it has successfully sent the ID proofing survey.

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The provider will receive an email from Dr. Fist

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Follow the prompts from the email to get the verification code, the provider will need to answer some personal credit profile questions to receive this code.


The provider will then get another email from Dr. First with a confirmation code

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Enter the confirmation code into the Verification Code box in the ID Proofing screen in Amazing Charts and click Verify.

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The provider should then be able to prescribe.