Amazing Charts Data Extraction FAQ
We know that access to your clinical data is essential during a transition. Below are answers to common questions about exporting or migrating data from Amazing Charts.
- What is the cost for a data extract?
- If your practice is hosted on our ACitC or vAC platforms, you are entitled to two data exports at no charge annually upon request (one test and one final).
- On-premises (locally installed) practices may self-export certain data files as often as needed, at no cost.
- Additional exports or custom exports are billable at $1,000 per request.
- What does a standard export include?
Our full export contains:
- SQL .BAK file (database backup)
- CCDA export of all patients
- CSV exports of demographics, schedule, addendums, patient messages, SOAP (signed notes), email table (unsigned notes), meds, immunizations, imported items, rolodex
- Scanned/imported items in their original format
- Enhanced Data Exports
- PDF of patient encounters may also be requested. When requested, each encounter is exported individually at $0.10 per encounter, max charge $10,000.
- Does the process differ if I’m hosted or locally installed?
- Locally Installed Customers: You can self-export CCDA, demographics, chart notes, rolodex, templates, household addresses, imported items. Walkthrough guides are available. If you prefer Amazing Charts to perform the export, additional fees may apply.
- Hosted Customers: All requests must be performed by Amazing Charts staff. The first two are included at no charge; additional exports are $1,000 per request.
- How is the data delivered?
- Exports are delivered via Citrix ShareFile, an encrypted portal, or via SFTP.
- The delivery method may vary based on total file size.
- Access is restricted to the licensed practice contact on file.
- How secure is the transfer?
- Files are encrypted at rest and in transit.
- Credentials are provided by Amazing Charts, to the license holder via encrypted communication. These credentials are time-limited and expire automatically.
- We recommend practices apply their own MFA/retention policies once downloaded.
- How long does the process take?
- Exports typically take 15–20 business days to schedule and complete.
- The extraction process itself may take several hours or multiple days depending on the database size. For example, a smaller practice may take 2–4 hours, while larger databases with extensive scanned documents may require overnight processing.
- We will communicate the estimated timeframe once our team evaluates your data and will provide updates throughout the process.
- What happens to my data after transfer?
- Once you confirm receipt, Amazing Charts securely deletes its working copy.
- Confirmation of deletion is available upon request.
- How large is the export?
- File sizes vary from a few GB up to 100+ GB for larger practices.
- Practices should ensure adequate local storage.
- Who can request or receive a data export?
- Only the Amazing Charts license holder can request or receive exports.
- Data is released only to the email address on file for the license holder.