When launching Amazing Charts, you may receive an error that states the Amazing Charts services were not detected or are not running.
Sometimes this error is a false alarm, and the services are running normally, but it is good practice to check on their status when receiving this error to ensure there are no issues with features like E-Prescribing and the Patient Portal for example. To do so, follow the steps provided below.
Click the Windows search button on the bottom left of your monitor, and type “Services”. Right click the app labelled “Services” and then select “Run as Administrator”.
Search the list of services for the names beginning with “Amazing Charts” (the list is displayed in alphabetical order by default, but If it is not showing that way, click the “Name” Column . The three that you want to confirm with the “Running” Status are shown below
If any are not running, or you want to be sure they are running correctly, they can be restarted by clicking the name and then Restart in the menu that appears to the left.
Starting from the “Amazing Charts Service” and moving up the list to “Amazing Charts Admin Service” is the standard order of operations by the AC Support Technicians.
The Amazing Charts Service and Admin Service may both prompt confirmations like the one pictured below, and you will need to confirm this as well.
Following these service restarts, you should stop seeing the Service Error when launching Amazing Charts. If the error continues, please contact Amazing Charts Support.