After too many incorrect sign-in attempts, Amazing Charts locks the user's account. An administrator can unlock it in a few clicks from Administrator Options.
Before you begin
| Applies to | All Amazing Charts practices |
| Time needed | About 2 minutes |
| Access required | Your practice's Administrator Options password |
| Heads up | Amazing Charts Support doesn't keep your admin password on file. If nobody at the practice knows it, contact Support for help (details at the bottom of this page). |
Step by step
1Open Administrator Options
From the menu bar at the top of the Amazing Charts home screen, click View, then choose Administrator Options. You can also press Ctrl+A.
2Sign in as ADMIN
Enter the ADMIN username and your practice's Administrator Options password, then click Log In.
3Open User Account & Security
In the Practice & Users section, click User Account & Security.
4Choose Edit an Existing User
On the left side of the Users window, select Edit an Existing User. If the person you're looking for has been deactivated, also check Include Inactive.
5Pick the user
Open the Pick A User to Edit list at the top and select the user you want to unlock. Their details will load into the form.
6Unlock the user and save
In the middle of the form, uncheck the Lock-Out box. Then click Save Info in the bottom-right corner.
What happens next
The user can sign in again right away. If they still can't, have them close Amazing Charts completely and reopen it, since the change may not reach their computer until the program restarts.