The PHQ-9 form doesn't save directly into the chart on its own. It hands the answers to a set of Amazing Charts services running quietly in the background on your server, and those services write the results to the database.
When one of those services stalls, nothing tells you so. The form simply doesn't save. Restarting the services gets them talking again, and the PHQ-9 saves normally on the next try.
Read this first
Everyone else: these steps are performed on the server computer, not on a workstation. If you're not sure which machine is your server, or you don't have administrator access to it, stop here and contact Technical Support rather than guessing.
Before you begin
| Applies to | Amazing Charts installed on your own server |
| Where | The server computer |
| Access required | A Windows account with administrator rights on that server |
| Time needed | About five minutes |
| Affects other users | Briefly. Restarting the services interrupts Amazing Charts for everyone for a few seconds, so pick a quiet moment if you can. |
Step by step
Go to the server computer
Sit down at the server itself, or connect to it remotely. The services you're about to restart only exist on that machine, so doing this from a workstation won't help.
Search for Services
Click the Start button (the Windows icon) or the search box next to it, and type services.
Look for the result named Services with a gear icon, listed as an App. That's the one you want.
Open Services
Click the Services result. A window opens listing everything running in the background on that computer. The list is long, and it's alphabetical.
Find the Amazing Charts services
Scroll to the A's. You're looking for every service whose name begins with Amazing. On most servers there are five:
| Service name | What it does |
|---|---|
| Amazing Charts Admin Service | Runs scheduled background tasks |
| Amazing Charts API Helper Service | Handles connections to other systems |
| Amazing Charts Auth Service | Handles signing in to Amazing Charts |
| Amazing Charts Service | The main service behind the program |
| Amazing Reminders Event Service | Sends appointment reminders |
Restart each one
Right-click the first Amazing service and choose Restart from the menu.
Windows will briefly show a progress box while it stops and starts the service. Wait for that to finish and for the Status column to read Running again before moving to the next one.
Repeat for every Amazing service in the list.
Try saving the PHQ-9 again
Go back to the workstation where the problem happened. Open the patient's chart, fill in the PHQ-9, and save it.
Anyone who had Amazing Charts open during the restart may need to close and reopen it before things behave normally.
If it doesn't work
| What you're seeing | What to try |
|---|---|
| Still won't save | Restart the services once more and try again. If it fails a second time, stop and contact support rather than repeating the restart. |
| A service won't restart | Note the exact wording of the error Windows gives you and contact support. A service that refuses to start usually points at something needing a direct look. |
| A service restarts, then stops | Same as above. Don't keep restarting it. Make a note of the service name and call support. |
| Only one user is affected | Have that user close and reopen Amazing Charts first. If it's still only them, the problem is on their workstation, not the server. |
| Other forms won't save either | That points at something broader than the PHQ-9. Contact support and describe which forms are affected. |
| It keeps coming back | Services stalling repeatedly is a symptom, not the problem. Contact support so the cause can be found. |
Still having trouble?
Contact Technical Support and we'll take a look.