If you can log in to the Citrix webpage but Amazing Charts won't load, or you're seeing printing or scanning problems on just one computer, reinstalling Citrix Workspace on that computer often clears it up. This guide walks through removing the old version and installing a fresh copy.
Before you begin
| Applies to | Windows computers connecting to Amazing Charts through Citrix Workspace |
| Use this when | Citrix login works but Amazing Charts won't load, or printing/scanning only fails on this one computer |
| Time needed | About 15–20 minutes, including a restart |
| Access required | Administrator rights on the computer, to uninstall and install software |
Step by step
Open Programs and Features
Open the Windows Control Panel and select Programs and Features.
Uninstall Citrix Workspace
Find Citrix Workspace in the list of programs, select it, and click Uninstall. Follow the prompts to remove it.
Download the Citrix Workspace installer
Download the installer from Citrix's website: Citrix Workspace app for Windows (LTSR). Once it finishes downloading, open your Downloads folder.
Right-click the installer and open Properties
In the Downloads folder, right-click the Citrix installer file, then select Properties from the menu.
Unblock the file
In the Properties window, check the box next to Unblock, then click Apply.
Run the installer as administrator
Right-click the installer file again, then select Run as administrator.
Finish the installation
Click Start, check the box to accept the license agreement, then click Next.
Click Install, then Finish once it completes. Log back in to Amazing Charts to confirm everything is working.
Still having trouble?
Our support team is happy to help you get reconnected.